Privacy policy
This Privacy Policy describes how proleep.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
If you have any questions, need more information about our privacy practices, or wish to make a complaint after reviewing this policy, you can contact us via email at support@proleep.com or by mail at Pixel Podium LDA, Rua da Bela Vista 110 3A, 2825-007 Almada, Setubal, Portugal PT515240419.
Collecting Personal Information
When you visit our Site, we collect certain information about your device, your interaction with the Site, and any necessary data to process your purchases. Additionally, if you contact us for customer support, we may collect further information. Throughout this policy, we refer to any data about an identifiable individual as “Personal Information.” Below, we outline the types of Personal Information we collect and the purposes for which it is used.
Device information is collected to ensure the Site loads properly and to analyze usage for optimization. This information is gathered automatically through cookies, log files, web beacons, tags, or pixels. It includes your browser version, IP address, time zone, cookie data, sites or products viewed, search terms, and interactions with the Site. This data is shared with our processor, Shopify, for business purposes.
Order information is collected to fulfill our contract with you, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, and screen for potential fraud. Additionally, when you consent, we may use this data to send marketing information about our products and services. This information includes your name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number. This data is also shared with Shopify for business purposes.
If you contact us for customer support, we collect any necessary information to assist you. This data is used only for customer support purposes and is collected directly from you.
Minors
The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us so we can delete it.
Sharing Personal Information
We share your Personal Information with service providers who help us fulfill our contracts and provide services. For example, we use Shopify to power our online store, and you can review their privacy policy at shopify.com/legal/privacy. We may also disclose Personal Information when required by law, such as in response to subpoenas, search warrants, or legal obligations to protect our rights.
Behavioural Advertising
We use your Personal Information to deliver targeted advertisements or marketing communications we believe may be of interest to you. For instance, we use Google Analytics to understand customer behavior on the Site. You can learn more about how Google uses your data at google.com/intl/en/policies/privacy and opt out of tracking via tools.google.com/dlpage/gaoptout.
For general information on targeted advertising, visit the Network Advertising Initiative at networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising through:
Facebook: facebook.com/settings/?tab=ads
Google: google.com/settings/ads/anonymous
You may also opt out via the Digital Advertising Alliance’s opt-out portal at optout.aboutads.info.
Using Personal Information
We use your Personal Information to provide and enhance our services, including offering products, processing payments, fulfilling orders, shipping, and keeping you updated about new products, services, and promotions.
Lawful Basis for Processing
Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:
• Your consent
• Performance of a contract between you and the Site
• Compliance with legal obligations
• Protection of vital interests
• Public interest tasks
• Legitimate business interests that do not override your fundamental rights and freedoms
Retention of Personal Information
When you place an order on our Site, we retain your Personal Information for our records unless you request its deletion. For more details about your right to erasure, refer to the Your Rights section below.
Automated Decision-Making
If you are an EEA resident, you have the right to object to fully automated decision-making (including profiling) that legally or significantly affects you. We do not engage in such decision-making, but Shopify uses limited automated decision-making for fraud prevention, such as:
• Temporary blacklisting of IP addresses associated with repeated failed transactions (blacklist lasts a few hours)
• Temporary blacklisting of credit cards associated with blacklisted IPs (blacklist lasts a few days)
Your Rights
If you are a resident of the EEA, you have the right to:
• Access the Personal Information we hold about you
• Request data portability
• Request corrections, updates, or deletion of your Personal Information
To exercise these rights, contact us via the details provided above. Your data is initially processed in Ireland and then transferred outside Europe (including Canada and the United States) for storage and further processing. More information about Shopify’s GDPR compliance is available in Shopify’s GDPR Whitepaper at help.shopify.com/en/manual/your-account/privacy/GDPR.
If you are a California resident, you have the right to:
• Know what Personal Information we hold about you
• Request data portability
• Request correction, updates, or deletion of your Personal Information
To exercise these rights or appoint an authorized agent to submit requests, contact us via the details provided above.
Cookies
Cookies are small files downloaded to your device when you visit our Site. We use functional, performance, advertising, and social media cookies to enhance your browsing experience by remembering your preferences, login details, and region selection. Cookies also help us understand user behavior and optimize the Site.
Cookies can be session-based (expire when you stop browsing) or persistent (expire between 30 minutes and two years after being downloaded). You can manage cookies through browser settings, and more information is available at allaboutcookies.org.
Blocking cookies may limit your experience on our Site and may not fully prevent data sharing with third parties. You can adjust your advertising preferences via the Behavioural Advertising section above.
Do Not Track (DNT)
Since there is no industry consensus on how to respond to Do Not Track (DNT) signals, we do not alter our data collection and usage practices when we detect such signals.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or to comply with legal requirements.
Complaints
If you have concerns about our data practices, you can contact us via email or mail at the details listed above. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. More information on how to file complaints is available at ico.org.uk/make-a-complaint.