Orders
Can I change my order?
If your order has already shipped, we are unable to make any changes on it. If your order hasn't shipped, you can reach out to us at support@proleep.com and let us know what you want to change.
If you order has not shipped yet, reach out to us at support@proleep.com and provide us the order number you wish to cancel. If your order has shipped, we're unable to cancel it. We recommend just refusing the package upon delivery. Once we receive the returned product, we will refund you.
How can I track my order?
You will receive an email with the tracking information once your order has shipped. If you didn't receive the email, or can't locate it, reach out to us at support@proleep.com.
Shipping
Where do you ship from?
We currently ship our US orders from Fort Worth, Texas.
How long will it my order take to arrive?
It usually between 2-5 business days depending on the shipping method selected at checkout. Check our Delivery Information page for more information.
Returns & Refunds
How can I return an item?
To return an item visit our Returns page. We also advise to read our Refund Policy before starting a return. If you have any questions, reach out to us at support@proleep.com.
When will I receive my refund?
It usually takes 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.
Products
How do I install my product?
We are frequently adding more installation videos to Proleep Youtube channel. If the product you purchased does not have an installation video or installation notes on it's product page, reach out to us at support@proleep.com and we will assist you with the installation.
My product is damaged/defective
If you received an damaged or defective product, please provide us clear pictures of the product to support@proleep.com. We will get back to you ASAP.
Is this compatible with my Tesla?
Some Tesla models, like the 3 and Y, have different interior versions even though it's the same car. To better understand which products are compatible with your Tesla Model 3 or Y, read our guide here.
EU Import Duties
Will I need to pay VAT or Import Duties?
If you're in EU all orders have already VAT automatically applied at checkout so you will not need to pay any VAT other than what is present in the checkout.
If your order is less than 150€ then all import duties are covered. If it is more than 150€ than customs fees and duties may apply.