Help CenterStill can't find the answer?
Reach out to us at firstname.lastname@example.org
If your order has already shipped, we are unable to make any changes on it. If your order hasn't shipped, you can reach out to us at email@example.com and let us know what you want to change.
If you order has not shipped yet, reach out to us at firstname.lastname@example.org and provide us the order number you wish to cancel. If your order has shipped, we're unable to cancel it. We recommend just refusing the package upon delivery. Once we receive the returned product, we will refund you.
You will receive an email with the tracking information once your order has shipped. If you didn't receive the email, or can't locate it, reach out to us at email@example.com.
We currently ship our US orders from Fort Worth, Texas.
It usually between 2-5 business days depending on the shipping method selected at checkout. Check our Delivery Information page for more information.
Returns & Refunds
It usually takes 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.
If you received an damaged or defective product, please provide us clear pictures of the product to firstname.lastname@example.org. We will get back to you ASAP.
Some Tesla models, like the 3 and Y, have different interior versions even though it's the same car. To better understand which products are compatible with your Tesla Model 3 or Y, read our guide here.
EU Import Duties
If you're in EU all orders have already VAT automatically applied at checkout so you will not need to pay any VAT other than what is present in the checkout.
If your order is less than 150€ then all import duties are covered. If it is more than 150€ than customs fees and duties may apply.