If your order has already shipped, we are unable to make any changes on it. If your order hasn't shipped, you can reach out to us at firstname.lastname@example.org and let us know what you want to change.
If you order has not shipped yet, reach out to us at email@example.com and provide us the order number you wish to cancel. If your order has shipped, we're unable to cancel it. We recommend just refusing the package upon delivery. Once we receive the returned product, we will refund you.
You will receive an email with the tracking information once your order has shipped. If you didn't receive the email, or can't locate it, reach out to us at firstname.lastname@example.org.
We currently ship our US orders from Fort Worth, Texas.
It usually between 2-5 business days depending on the shipping method selected at checkout. Check our Delivery Information page for more information.
Returns & Refunds
To return an item visit our Returns page. We also advise to read our Refund Policy before starting a return. If you have any questions, reach out to us at email@example.com.
It usually takes 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.
We are frequently adding more installation videos to Proleep Youtube channel. If the product you purchased does not have an installation video or installation notes on it's product page, reach out to us at firstname.lastname@example.org and we will assist you with the installation.
If you received an damaged or defective product, please provide us clear pictures of the product to email@example.com. We will get back to you ASAP.
Some Tesla models, like the 3 and Y, have different interior versions even though it's the same car. To better understand which products are compatible with your Tesla Model 3 or Y, read our guide here.
Import Duties & VAT
If you're in EU all orders have already VAT automatically applied at checkout so you will not need to pay any VAT other than what is present in the checkout.
If your order is more than 150€ then you are responsible for paying VAT or any other import duties/fees.